Plans that stay clear as your support team grows
Pick a plan that matches your current volume today, then move up cleanly as you add channels, agents, reporting, and Theo AI capacity.
Free
A clean starting plan for small teams launching their first support workflow.
Mini
The right balance for growing teams that need more channels, reporting, and AI headroom.
Pro
For support teams that need scale, stronger retention, richer reporting, and more AI capacity.
Theo AI credits for teams that want more assistive support
Theo is designed to sit inside PingBack as a helpful layer for faster replies, cleaner summaries, and smarter support workflows.
For additional Theo AI credits
Theo credits are meant for richer assistance on top of your workspace plan when the feature rolls out.
Assistant
Answers customer questions with grounded help based on your workspace context.
Copilot
Helps agents decide what to say next while conversations are still moving.
Memories
Keeps helpful notes from earlier interactions so support feels more continuous.
Reply suggestions
Drafts responses agents can review, tweak, and send much faster.
Summarization
Turns long threads into quick readable summaries for handoffs and follow-up.
Content gap
Spots unanswered questions your docs and workflow still need to cover.
Compare Free, Mini, and Pro side by side
Use this table to choose the plan that fits your current support volume, team size, and reporting needs.
Free
Mini
Pro
Capacity
Theo AI and team operations
Retention and operations
| Capacity | |||
Messages per month Conversation volume included in each plan. | 500 | 1,000 | Unlimited |
File upload size Maximum upload size available inside your support workflow. | 100 MB | 500 MB | 1 GB |
Active channels Connected support channels you can keep live at the same time. | 2 | 5 | Unlimited |
Agents Seats available for admins and support operators. | 1 (admin) | 2 | 5 |
| Theo AI and team operations | |||
Theo AI credits Credits reserved for Theo-powered drafting and assistive workflows. | 0 | 500 | 1,000 |
Theo AI access Planned Theo availability by plan tier. | Coming soon | Coming soon | Coming soon |
Team features Collaboration workflows for multi-agent support teams. | No | No | Yes |
Reports Operational reporting available in the plan. | None | Weekly | Weekly + monthly |
| Retention and operations | |||
Data retention How long support history stays available inside your workspace. | 30 days | 1 year | 2 years |
Website widget Branded chat widget support for your site. | Included | Included | Included |
Email support channel Bring inbox support into one workspace. | Included | Included | Included |
Priority growth path Clear upgrade path when your team outgrows the current plan. | Upgrade anytime | Upgrade anytime | Highest standard tier |
Questions about pricing and Theo AI
A quick guide for the questions teams usually ask when choosing a PingBack plan and planning for Theo AI.
Can I start on Free and upgrade later?
Yes. You can start on Free, get your workspace live, and move into Mini or Pro when you need more channels, reporting, agents, and Theo AI capacity.
What happens when Theo AI launches?
Theo AI credits will map to your plan tier, and extra Theo usage can be expanded with token packs priced at $10 per 1,000 tokens.
Does Free include Theo AI?
No. Free helps teams get started with the core support workflow, while Theo AI availability begins with paid planning and add-on usage.
Do Mini and Pro use the same checkout flow?
Yes. The billing page uses the same hosted checkout flow, and your selected plan determines whether you enter Mini or Pro.
Are team features available on every plan?
No. Team-focused workflows are intended for Pro, while Free and Mini keep the setup lighter for smaller or earlier-stage teams.
Where can I learn more about Theo AI?
You can follow the Theo docs to understand the direction of the feature, how it fits into PingBack, and what capabilities are planned.