A clear overview of how PingBack handles account, workspace, and support conversation data.
This Privacy Policy explains how PingBack handles personal information when you use our website, support workspace, chat widget, inbox channels, and related services.
We keep this page readable on purpose. The goal is to make it clear what data moves through PingBack, why we use it, and what control you have over it.
We may collect account details such as your name, business name, email address, authentication details, and workspace configuration settings.
When your team uses PingBack, we may also process customer conversation data, uploaded files, support metadata, channel activity, billing information, and product usage logs needed to operate the service.
We use information to provide the service, secure accounts, route conversations, improve reliability, support billing, troubleshoot issues, and help teams understand how PingBack is being used.
We may also use operational data to improve product quality, including performance, reliability, and feature planning, but we do not sell your personal information.
If you connect customer channels to PingBack, conversation content may pass through our systems so your team can view, assign, respond to, and analyze support activity from one place.
Your organization is responsible for making sure it has the right to collect and process customer data that enters PingBack through connected channels and embedded widgets.
Retention windows may depend on your plan. We also keep certain operational logs for security, fraud prevention, abuse monitoring, and service continuity.
We use reasonable technical and organizational safeguards to protect data, but no online system can promise absolute security. Teams should also use strong passwords and protect access to their workspaces.
You can update workspace information, manage connected channels, and disconnect services from within the product when those controls are available.
If you need help with a privacy-related request, you can reach out through PingBack support and we will work with you on the appropriate next steps.
If you want to understand PingBack’s current feature set, limits, and channel support, our pricing and docs pages are the best next stop.